Privacy Policy

By accessing and using this website (www.helpex.in), booking a service, or engaging with Helpex Services in any form, you agree to the terms outlined in this Legal Disclaimer. If you do not agree with any part of this disclaimer, please do not use our website or services.

​

Information We Collect

When you engage with our services — whether through our website, phone, WhatsApp, email, or in-person — we may collect certain personal information to fulfill your requests efficiently. This may include your name, email address, phone number, and your residential or business address. We may also collect service-specific information such as the type of cleaning service requested, appointment details, and feedback or testimonials you voluntarily provide.

Additionally, when you visit our website, we may collect non-personal information such as your IP address, browser type, pages visited, and device details through cookies and web analytics tools. This helps us understand how visitors interact with our site and allows us to improve functionality and user experience.

 

How We Use Your Information

We use the personal information you provide solely to deliver high-quality cleaning services and improve your overall experience with us. This includes scheduling appointments, sending service updates or reminders, responding to inquiries, and sharing promotional offers or important announcements.

We may also use your feedback to improve our operations or highlight our service quality. Client testimonials or photos shared with us may be featured on our website, social media pages, or promotional materials, only with your consent.

All communication is respectful and in line with our core values: Professional. Predictable. Pristine. We never spam, and you can opt out of communications at any time.

 

Use of Photos, Videos, and Testimonials

As part of our service process and promotional strategy, Helpex Cleaning Services may request to take photos or videos of your cleaned spaces (e.g., before-and-after shots) or ask for a testimonial regarding your experience.

By using our services, you grant Helpex the right to use such media — provided with your verbal or written consent — for business promotion, advertising, and portfolio purposes. These may appear on our website, social media platforms, WhatsApp updates, print materials, or digital ads. We will never tag or name you publicly or use any facial imagery without explicit, written consent.

If at any point you wish to revoke permission to use your content, simply reach out to us and we’ll remove or stop using it promptly.

 

Data Security and Storage

We take data protection seriously. Your information is stored securely and is only accessible to authorized personnel. We use encrypted communication channels and reputable platforms to ensure your data is handled safely.

We do not sell, trade, or rent your personal information to third parties. We may only share your data with third-party service providers (such as payment processors or email platforms) strictly to facilitate our operations, and even then, only under agreements that require those parties to protect your data in line with this policy.

 

Cookies and Website Tracking

Our website may use cookies — small text files stored on your browser — to enhance your browsing experience. These help us analyze site performance, personalize content, and deliver relevant marketing content. You can disable cookies at any time through your browser settings, though some features of the website may not function optimally as a result.

We may also use analytics tools (such as Google Analytics) to gain insights into user behavior on our site. This data is anonymous and does not include personally identifiable information.

​

Your Rights

You have full control over your personal data. You have the right to:

• Request access to the personal data we hold about you

• Correct or update your information

• Request deletion of your data (subject to legal and operational constraints)

• Withdraw consent for marketing or promotional use at any time

To exercise these rights or ask questions about your data, please contact us using the information below.

​

Policy Updates

We may update this Privacy Policy occasionally to reflect changes in regulations, services, or business practices. All updates will be posted on this page along with the new effective date. We encourage you to review this policy periodically to stay informed about how your information is being used.