Terms & Conditions
A legal disclaimer
By accessing and using this website (www.helpexcleaning.com or helpexcleaning.wixsite.com), booking a service, or engaging with Helpex Cleaning Services in any form, you agree to the terms outlined in this Legal Disclaimer. If you do not agree with any part of this disclaimer, please do not use our website or services.
By booking or using any services provided by Helpex Services, you (“the client”) agree to the following Terms & Conditions. These terms are designed to protect both our team and our clients, and to ensure a smooth and professional experience for everyone.
1. Service Accuracy and Limitations
Helpex Cleaning Services strives to provide high-quality, professional cleaning tailored to client needs. However, we do not guarantee results beyond reasonable expectations or industry standards. While we make every effort to deliver pristine outcomes, results may vary depending on property condition, materials, and scope of work.
We reserve the right to refuse or cancel services in situations involving unsafe conditions, health risks, or unethical requests. We are not liable for any pre-existing damage, improper material usage prior to our visit, or client-provided cleaning instructions that result in damage.
2. Website Information
All content on this website — including service descriptions, pricing, images, blog posts, testimonials, and any other information — is provided for general information purposes only. While we strive to keep the content accurate and up to date, Helpex makes no warranties or representations about the completeness, reliability, or suitability of any information on the website.
You acknowledge that any reliance on such content is at your own risk.
3. Third-Party Links
Our website may include links to third-party websites for convenience or reference (e.g., payment gateways, reviews, or social media platforms). Helpex is not responsible for the content, security, or privacy practices of these external sites and disclaims any liability for your use of them.
4. Media Usage and Testimonials
By agreeing to our terms of service, you understand that photos, videos, or testimonials voluntarily provided or captured with your consent may be used by Helpex for promotional and marketing purposes. These may appear on our website, social media platforms, digital ads, or printed materials.
We will never publish personal identifiers (such as full names, faces, or addresses) without your explicit written consent.
5. Limitation of Liability
To the fullest extent permitted by law, Helpex Cleaning Services and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or any content contained therein.
This includes — but is not limited to — damages from service delays, incomplete cleaning due to site restrictions, or client miscommunications.
6. Policy Updates
Helpex Cleaning Services reserves the right to modify, update, or revise this Legal Disclaimer at any time. Any changes will be posted on this page with the updated effective date. Continued use of the website or our services following any changes indicates your acceptance of the revised terms.
At Helpex Cleaning Services, your privacy is important to us. We are committed to maintaining the trust and confidence of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal information. It also outlines your rights regarding the data you share with us and how we use client-provided media such as photos, videos, and testimonials for promotional purposes.
Terms & Conditions - the basics
Scope of Services
Helpex Cleaning Services provides residential and commercial cleaning services, including but not limited to: dusting, vacuuming, mopping, surface disinfection, bathroom/kitchen cleaning, and deep-cleaning tasks as agreed upon during booking.
All services will be performed by trained professionals to the best of our ability, using appropriate equipment and products.
Please note: Results may vary depending on the condition of the property, surface types, and time constraints. We do not guarantee removal of permanent stains, mold, or structural issues.
Booking & Cancellations
Clients must book services in advance via phone, WhatsApp, or website. We request at least 24 hours’ notice for cancellations or rescheduling.
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Cancellations made with less than 24 hours' notice may be subject to a 50% cancellation fee.
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Repeat no-shows or cancellations may result in refusal of future services.
Access to Property
The client is responsible for providing safe and legal access to the property at the agreed time. If our team is unable to enter the premises within 20 minutes of the appointment, the visit may be considered a no-show and charged accordingly.
Payments
Payment must be made in full at the time of service completion, unless otherwise agreed in writing. We accept UPI, cash, and digital payment methods. Late payments beyond 3 working days may incur additional charges or service suspension.
Limited Liability
While we take utmost care with your property, Helpex Cleaning Services is not liable for:
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Pre-existing damages, wear and tear, or unstable surfaces
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Allergic reactions to cleaning agents (unless disclosed in advance)
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Loss or damage to personal items not removed before cleaning
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Any indirect, incidental, or consequential damages related to the service
Clients are encouraged to secure valuables and inform us of any sensitive surfaces or special instructions beforehand.
Use of Photos & Testimonials
By using our services, you agree that any photos, videos, or testimonials shared with us, or captured with your consent, may be used for marketing or promotional purposes. Personal identifiers will only be shared with your explicit permission.
Dispute Resolution & Jurisdiction
In the unlikely event of a dispute, both parties agree to resolve the matter amicably through direct communication. If a resolution is not reached:
All disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The venue for arbitration shall be Jammu, Jammu & Kashmir, India. The arbitration proceedings will be conducted in English.
The decision of the arbitrator shall be final and binding on both parties.
Policy Updates
Helpex Cleaning Services reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our services indicates your acceptance of any updates.
Contact Us
For questions about our services, policies, or legal terms, feel free to contact us:
📧 Email: [Insert Email]
📞 Phone: [Insert Number]